If you decide to return your purchase, you can do so within 2 days after your purchase. The following conditions apply:

The product must be returned with the original packaging, sealed, and unopened

If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect

If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too

If your item is eligible for a return, you will be able to raise the return request through the Order History page in your Formonix Trading LLC user account. Formonix Trading LLC returns team shall contact you within 24 hours for claim validation. After confirmation, you can arrange for a courier to collect the item to be returned from you ( Courier charges to be borne by the customer) or can return directly to the our store situated in Bur Dubai.

Cancelling an order

To request for order cancellation, please notify us either by phone, email, WhatsApp, live chat, or through our social media pages. If you decide to cancel the order, please do so as soon as possible.

If you could let us know the reason for cancellation, we will improve our service and perhaps do things a little better next time.

Please note that orders may be subject to cancellation in the event of any pricing errors or glitches on the website, which do not accurately reflect the correct price of the product, even if it is on sale.

Payment refunds

Refunds are processed within 2-4 working days after the product is returned, inspected, and is accepted for a return. Refunds will be done only through the original mode of payment. Refunds to a credit/debit card may take up to 12 business days to arrive. Refunds to a bank account usually take 1-7 business days to arrive to your bank account.